Privacy Policy

Last updated: [Insert date]

1. Introduction

Plazuno (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our software-as-a-service platform (“Platform”) and related services.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Dutch privacy laws.

Data Controller:
Plazuno
Elandstraat 9
3064 AG Rotterdam
The Netherlands
Email: support@plazuno.com

2. Data We Collect

We collect and process the following categories of personal data:

Identification data: name, company name, job title
Contact details: email address
Technical data: IP address, browser type, device information, and usage data
Billing data: payment information processed through our payment provider Stripe (we do not store full credit card details)

3. How We Use Your Data

We use personal data for the following purposes:

To provide and maintain access to the Platform
To manage user accounts and customer relationships
To process payments (via Stripe)
To send administrative and service-related communications
To improve our Platform, services, and user experience
To comply with legal obligations
To generate aggregated and anonymized statistical or performance insights about Platform usage

We do not use your personal data for automated decision-making or profiling that produces legal effects.

4. Aggregated, anonymous and statistical data

We may analyze usage data and other information related to the use of our Platform to create aggregated or anonymized data sets.

This data does not identify any individual or company and cannot be linked back to you.

We may use or share such anonymized insights for purposes including:

· Research and development

· Industry benchmarking

· Statistical reporting

· Commercial sale or licensing of aggregated insights to third parties

All anonymization is performed in accordance with recognized industry standards to ensure that no personal data is included or can be reconstructed.

Once data has been anonymized, it is no longer subject to the GDPR or other data protection laws.

5. Legal Bases for Processing

We process personal data on the following legal grounds under the GDPR:

Contract performance: to deliver our SaaS services and manage subscriptions
Legal obligation: to comply with financial and tax regulations
Legitimate interest: to maintain platform security and improve services
Consent: where required (e.g., for marketing or analytics cookies)

6. Sharing of Data

We do not sell personal data.
We only share data when necessary, with trusted third parties that help us provide our services, including:

Stripe, Inc. — for secure payment processing (Stripe Privacy Policy)
Hosting and IT providers — for platform operation and support
Analytics providers — as described in Section 7.b below

All third-party processors are bound by data processing agreements in compliance with Article 28 GDPR.

7. Cookies and Analytics

a. Use of Cookies

Our website and Platform use cookies and similar technologies to ensure proper functionality, improve user experience, and analyze usage patterns.

Cookies are small text files stored on your device. Some cookies are strictly necessary for the operation of the Platform, while others (such as analytics cookies) are used only with your consent.

When you first visit our website, you will be presented with a cookie banner allowing you to accept or manage your preferences.

b. Analytics

We may use Google Analytics or comparable analytics services to understand how users interact with our Platform. These services collect information such as IP addresses, browser type, and usage data to help us improve performance and usability.

Analytics data is processed based on your consent under Article 6(1)(a) GDPR. You can withdraw your consent at any time by adjusting your cookie settings or browser preferences.

For more details on how Google processes data, see the Google Privacy Policy.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws (e.g., accounting and tax obligations).

When data is no longer required, it is securely deleted or anonymized.

Aggregated and anonymized data may be retained indefinitely for research and analytical purposes.

9. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses or other mechanisms approved under the GDPR.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. This includes encryption, access controls, and secure data hosting.

11. Your Rights

Under the GDPR, you have the following rights:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent (where applicable)
Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise any of these rights, contact us at support@plazuno.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “last revised” date.

13. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Plazuno
Elandstraat 9
3064 AG Rotterdam
The Netherlands
Email: support@plazuno.com